Refund and Returns Policy

ALL SALES ARE FINAL. We accept returns for refund or exchange for items damaged in transit only. Our products are of high quality and low cost and each request for refund will be treated on a case by case basis.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 14 days of receiving the goods at jadesageshop@gmail.com to alert us of the damage with pictures attached to the email, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Jade Sage Shop is not responsible for lost or stolen package confirmed to be delivered to an address entered for an order. Upon inquiry, Jade Sage Shop will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact jadesageshop@gmail.com for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be created, within a 1-2 business days.

Shipping

To return your product, you should mail your product to:
Jade Sage Shop
9230 SW 18th Rd
Boca Raton, FL 33428

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (from Jade Sage Shop to your address) will be deducted from your refund. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.